Week 12 Customer Relationship Management (CRM)

Consumers are the reason most if not all companies exist today. Our Customer Relationship Management program allows us to optimize overall income and customer satisfaction by acknowledging customers questions and purchasing habits which in other words is income and customer satisfaction. Most of our everyday customers that have walked into the business have established a Customer-centric relationship with us. We have learned the style and purchasing power of most of our consumer through general feedback on products and services provided. We have used the information obtained to allow us to meet all of our customers wants and needs. We developed Knowledge management through faithful customers and in return provide them with promotional apparel, key chains, stickers, and license plate frames. Empowerment allows us to handle a customers situation on the spot, Our staff are composed of very enduring personal which will resolve any problem on the table with respect to the business and customer. Interaction is key to sustaining a strong business,  We've built learning relationships with our customers which in fact help us help them. Point-of-sale interactions are always positive and end with a brief conversation of return to purchase another item desired by the consumer. We rely much on our database interface for reference in different fields of business. Campaign management entails offerings of products or services with phenomenal discounts to further strenghten relationships between V Race Works and our loyal customers.